This Acceptable Use Policy ("AUP") outlines the rules and guidelines for using the ReviewBounce platform. It forms part of our Terms of Service and applies to all agencies, users, and clients accessing the Service.
ReviewBounce is designed to help agencies provide legitimate, ethical reputation management services. This policy exists to protect our users, their clients, and the integrity of online review ecosystems.
1. Permitted Use
You may use ReviewBounce to:
- Connect and manage Google Business Profiles for clients who have authorized your access
- Monitor, respond to, and analyze genuine customer reviews
- Use AI-powered tools to generate professional review responses
- Deploy QR-based review funnels to encourage genuine customer feedback
- Create and publish Google Business Profile posts, updates, and media
- Generate and distribute branded performance reports to your clients
- Operate the platform under your own agency branding (white-label)
- Bill your clients through integrated payment features
2. Prohibited Activities
The following activities are strictly prohibited on ReviewBounce. Violation of any of these rules may result in immediate suspension or permanent termination of your account.
2.1 Review Manipulation
- Fake reviews — Posting, soliciting, or facilitating fake or incentivized reviews
- Review gating — Using the platform to selectively suppress legitimate negative reviews while only publishing positive ones (our funnel is designed for prioritizing private resolution before public posting, not suppression)
- Review swapping — Arranging reciprocal reviews between different businesses
- Impersonation — Responding to reviews while impersonating the business owner without their authorization
- Rating manipulation — Any scheme designed to artificially inflate or deflate star ratings
2.2 Google Policy Violations
- Violating Google's Business Profile Guidelines
- Violating Google's Review Policies
- Posting misleading business information, fake categories, or inaccurate locations
- Creating duplicate Google Business Profiles for the same location
- Using automated tools to mass-generate or mass-flag reviews outside of ReviewBounce's intended features
2.3 Unauthorized Access
- Connecting Google Business Profiles without proper authorization from the business owner
- Accessing another agency's account, data, or client profiles without permission
- Sharing account credentials with unauthorized individuals
- Attempting to bypass account limits, usage quotas, or access controls
- Probing, scanning, or testing the vulnerability of our infrastructure
2.4 Spam & Abuse
- Sending unsolicited bulk communications through the platform
- Using review funnels to collect personal data for purposes unrelated to reputation management
- Distributing malware, viruses, or harmful code through uploaded media or funnel pages
- Overwhelming platform resources through automated scripts, bots, or excessive API calls
2.5 Content Violations
- Publishing or uploading content that is defamatory, threatening, or harassing
- Publishing content that infringes on intellectual property rights (copyrights, trademarks)
- Publishing sexually explicit, violent, or discriminatory content through GBP posts or review responses
- Using AI-generated review responses that contain false claims about products or services
2.6 Legal Violations
- Using the Service for any activity that violates applicable local, national, or international law
- Processing personal data in violation of GDPR, CCPA, or other data protection regulations
- Facilitating fraud, money laundering, or other financial crimes through the billing features
3. AI-Generated Content Guidelines
ReviewBounce's AI engine generates review responses automatically. As an agency using this feature, you agree to:
- Review AI-generated responses periodically to ensure accuracy and appropriateness
- Configure response guidelines and tone settings that align with your client's brand
- Disable auto-publishing if AI responses consistently require manual edits
- Take responsibility for all AI-generated content published on your clients' profiles
- Not modify AI settings to generate misleading, deceptive, or harmful content
4. Resource Usage
Each subscription plan has defined limits on the number of business locations, reviews processed, AI responses, and reports generated. You agree to:
- Operate within the limits of your subscribed plan
- Not circumvent plan limits through multiple accounts or technical workarounds
- Upgrade your plan if your usage consistently exceeds plan limits
- Not use the Service in a way that degrades performance for other users
5. White-Label Responsibilities
When operating ReviewBounce under your own brand:
- Do not misrepresent the origin of the technology to your clients in a way that constitutes fraud
- Ensure your agency branding complies with all applicable trademark and advertising laws
- Implement appropriate privacy policies and cookie consent on your custom domain
- Do not use ReviewBounce's white-label features to impersonate another existing company
6. Reporting Violations
If you become aware of any violation of this Acceptable Use Policy — whether by another agency, a client, or an end user — please report it immediately:
Include as much detail as possible, including the nature of the violation, the agency or user involved, and any supporting evidence.
7. Enforcement
We take AUP violations seriously. Depending on the severity and nature of the violation, we may:
- Warning — Issue a formal warning with a deadline to remedy the violation
- Feature Restriction — Temporarily disable specific features (e.g., AI auto-publishing)
- Account Suspension — Temporarily suspend access to the entire platform
- Account Termination — Permanently terminate the account without refund
- Legal Action — Pursue legal remedies if the violation causes material harm
For severe violations (e.g., facilitating fake reviews, unauthorized data access, or malware distribution), we may take immediate action without prior warning.
8. Changes to This Policy
We may update this AUP as new threats, use cases, or regulatory requirements emerge. Material changes will be communicated via email or in-app notifications. Continued use of the Service constitutes acceptance of the updated policy.
9. Contact
For questions about this Acceptable Use Policy, contact us at support@reviewbounce.com.
