This Cookie Policy explains how ReviewBounce ("we", "us", or "our") uses cookies and similar tracking technologies when you visit our website or use our platform. This policy should be read alongside our Privacy Policy.
Cookies are small text files that are placed on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work efficiently, provide a better user experience, and supply information to site owners.
These cookies are essential for the Service to function. They enable core features like user authentication, session management, and security. Without these cookies, the Service cannot operate.
| Cookie | Purpose | Duration |
|---|---|---|
| session_token | Maintains your authenticated session after login | Session / 7 days |
| csrf_token | Prevents cross-site request forgery attacks | Session |
| sb-access-token | Supabase authentication token | 1 hour |
| sb-refresh-token | Supabase session refresh token | 7 days |
These cookies remember your preferences and settings to enhance your experience on the platform:
| Cookie | Purpose | Duration |
|---|---|---|
| locale | Remembers your language preference for the dashboard | 1 year |
| theme_preference | Stores your dashboard theme selection (agency-branded themes) | 1 year |
| sidebar_state | Remembers whether the dashboard sidebar is collapsed or expanded | 30 days |
These cookies help us understand how visitors interact with the marketing website and platform, enabling us to improve the user experience:
| Cookie | Purpose | Duration |
|---|---|---|
| _ga / _gid | Google Analytics — tracks page views, sessions, and user behavior | 2 years / 24 hours |
| _gat | Google Analytics — throttles request rate | 1 minute |
Some features of the Service involve third-party services that may set their own cookies:
If you operate ReviewBounce under a custom domain (e.g., reviews.youragency.com), the same strictly necessary and functional cookies apply. Your clients interacting with the white-labeled platform will encounter these cookies under your domain, not ReviewBounce's domain.
As the agency operating the white-label platform, you are responsible for informing your clients about cookie usage on your custom domain in accordance with applicable laws.
When end customers interact with a ReviewBounce QR-based review funnel, minimal cookies are used:
You can control cookies through your browser settings. Most browsers allow you to:
Please note that disabling strictly necessary cookies will prevent you from using the ReviewBounce platform. Here are links to cookie management instructions for common browsers:
We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our data practices. Changes will be posted on this page with an updated revision date.
If you have questions about our use of cookies, please contact us at support@reviewbounce.com.
